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Change of Mind Returns for Purchases Made Online via

At Pandora, customer satisfaction is important to us. If you are unsatisfied with your purchase from Pandora e-Store, we offer returns.


- Returns & Refunds are only applicable for purchases made on SG Pandora e-Store
- Returns are only valid for 14 days from delivery date
- The customer is responsible for the return shipment 
- No exchanges or refunds are permitted for discounted/ promotional/ sale items.
- Due to hygiene purposes, we do not accept returns of any earring products
- Please note that if you have purchased a Pandora jewellery set and wish to return or exchange it, the full complete set must be returned / exchanged. *Please note that jewellery sets with earrings cannot be returned 


To raise a return/ exchange request, please contact our Customer Support Centre to confirm stock availability.  We recommend that you check your orders immediately upon receiving them and email us your exchange(s) / return(s) request should the items not be satisfactory. Once a request has been raised, instructions will be provided. Please read the instructions below on how to raise an exchange request.


**Please raise a request to our Customer Support Centre before visiting our stores.


All returned goods will be inspected upon arrival at our appointed addresses. All items must be returned in resalable condition in original packaging and exchanged only one time per receipt. Returns that are not in original condition, outside of this time frame or unauthorised returns cannot be accepted.


Refunds will be made to the same credit card used for the purchase.


Once approved, exchanges can be done in any Pandora physical store (except for Takashimaya Department Store) with your item(s) and electronic invoice (e-invoice) to process your exchange request.



Instructions for Return(s)


If you decide to do a return for your online purchase, please first contact our Customer Service Team here. Kindly follow these steps so that we can better facilitate your return request:


1) Please send an email to our Customer Service Team with the following information:

          a. Full Name

          b. Order Number ID (e.g. PNDSG000XXXX)

          c. Item(s) to be returned

          d. Reason(s) for the return

          e. A photograph of your purchase


2) Our Customer Service Team will acknowledge your request and confirm your details.


3) Once your return request is approved by our Customer Service Team, please pack the completed Return Form together with the item(s) in the original Pandora packaging in the parcel as instructed.


4) Do send the item(s) that you wish to return to the following address by courier within 14 days:


    Pandora eStore

   1 Tampines North Drive 3, #05-01, BHCC Space

    Singapore 528499


**Please note that the customer will bear the shipping cost for returning the item(s) to Pandora and be responsible for the safety of the delivery. All returns will be processed within the next 5 business days upon meeting our return policies and confirmation of the items original condition. An email notification will be sent to you as soon as the refund is completed from our end. Your refund(s) should appear on your bank statement within 7 to 14 business days, depending on your bank/card issuer. Please contact your bank/card issuer directly should you have any further clarifications pertaining to your refund(s).


Can I return or exchange an item purchased online to a Pandora physical store?


We only accept exchanges for item(s) purchased online at our Pandora physical stores except the following stores: Takashimaya Departmental Store.

Please send an email to our Customer Service Team with the following information:

          a. Full Name

          b. Order Number ID (e.g. PNDSG000XXXX)

          c. Item(s) to be exchanged

          d. Reason(s) for the exchange

          e. Which store you would like to visit



The price of the item I purchased has changed since I received it.

As a retail business our prices change in response to trends, stock and demand from the consumer. As such we are not able to refund the difference.