Our orders are sent via courier service – TA-Q-BIN, and they must be signed for upon successful delivery. You will receive a Delivery Notice via SMS on the day of delivery. If no one is available to sign for the delivery, an Absent Notice will be sent via SMS alongside with a link to reschedule the delivery of your order.
The shipping cost is S$10.00 per order regardless of the number of items in the order. Orders above S$80.00 qualifies for free delivery.
Coverage of Delivery
We only ship to addresses within Singapore. However, due to restrictions and limitations (placed by certain institutions and organisations), we will not be able to deliver to the following areas in Singapore – Alps Avenue, Aviation Park Road, Jurong Port Road, Jurong West Street 23/26/93, Ayer Merbau Road, Benoi Road, Brani Terminal, Choa Chu Kang Drive / Loop / Way, Christian Cemetery Path 2, Corporation Drive, Gombak Drive / Rise, Gul Road, Jalan Ahmad Ibrahim, Jalan Besut, Jalan Boon Lay, Jalan Papan, Jalan Penjara, Jalan Samulun, Jurong Port Road, Kusu Island, Lorong Sambak, Lorong Serambi, Mowbray Road, Old Lim Chu Kang, Old Pier Road, Orchard Road, Park Street, Parliament Place, Piccadilly, Pioneer Crescent / Sector 1 / Sector 2, Punggol Twenty-Four Avenue, Queensway, Refinery Road, Regent Street, Rifle Range Road, Siok Wan Close, Stagmont Road, Stockport Road, Straits Boulevard, Sunview Drive, Tanah Merah Besar Lane / Road, Tanah Merah Coast Road, Tanjong Kling Road, Transit Road, Upper Jurong Road, Vernon Park, Woodlands Crossing, Jurong Island, Tuas Link, Changi Cargo, Country Clubs, Army Camps, Seletar Aerospace, Off-shore Islands such as St John Island, Pulau Ubin, Turf Club Avenue, Sentosa, Singapore Prison Quarters, Airbase sites, SATS Inflight Catering Centre 1, ST Kinetics, Shipyards such as Keppel, Powergrid, Airport Boulevard, and all airport areas including areas within Changi Airport and Seletar Airport..
For deliveries outside of Singapore, please click the link at the left-top corner of our website to check our official eStore as well as to select your preferred country option.
All successfully placed orders will be shipped within 2 – 4 working days (excludes Sundays and Public Holidays).
Your Pandora jewellery will be packed and delivered in our Pandora gift box, accompanied with our paper bag. Grey foam inserts will be used to protect your jewellery.
For gifting purpose, you may request for a personalized gift card and this option is available for selection at the order check-out page. Your personalized gift card will be printed on a light pink gift card, inserted in a pink envelope and placed inside the box with your purchased items. We recommend that you include your name on the card so that your recipient is informed of the sender.
We will not be able to ship out any additional packaging or gift note/card after your order is placed.
Track your Order
You will receive a shipping confirmation email once your order has been successfully shipped. This email will contain a tracking number alongside a weblink which will enable you to track your order. Kindly note that you will only be able to track the delivery status once you receive the tracking number.