Pandora jewellery pieces come with special care instructions. It’s important that you follow these to keep your jewellery under warranty. Your local Pandora store can explain proper care for your specific Pandora product.
Quick Care Tip
To keep your jewellery looking beautiful, it should be the last thing you put on in the morning and the first thing you take off at night.
METALS & STONES
• Sterling silver, oxidised sterling silver, Pandora Rose, Pandora Shine, 14k gold (and silicone grips in charms).
• Natural stones, gemstones, synthetic stones, man-made stones.
Clean with a soft brush and soapy water. Simply add a small amount of mild soap to lukewarm water and use a soft toothbrush to brush the jewellery gently in a circular motion. Toothbrushes are ideal for cleaning jewellery with patterns. If the dirt is hard to remove, soak the jewellery in the soapy water for 5-10 minutes.
You can leave the jewellery in our gentle, Pandora-approved cleaning solution for around 2 minutes in general. However, if you’re using another brand of cleaning solution to clean your jewellery, always read the solution’s special instructions and timings and check that it’s suitable for plated jewellery (if you’re cleaning Pandora Rose and Pandora Shine).
For a safe and easy option that covers all types of Pandora jewellery, we recommend using the gentle, Pandora-approved cleaning solution which is part of our Pandora JewelleryCleaner Set and is available to buy from your local Pandora store.
FRESHWATER CULTURED PEARLS & MOTHER OF PEARL
Never soak freshwater cultured pearls in water or rub them harshly as this could damage the nacre. Instead, wipe them over with a very soft, clean cloth that has been dampened in lukewarm soapy water. Then pat dry. Follow these steps for mother of pearl. Wearing pearls and mother of pearl is one of the best ways of caring for it, as contact with natural skin oils help maintain the lustre of the gem.
LACQUERED ARTIFICIAL PEARLS
If a lacquered artificial pearl (a crystal core coated with an innovative lacquer resembling the pearlescence of a pearl) is a little dusty, dust it with a clean, dry antistatic cloth. If dirt has built up, gently wipe it with a clean microfibre or lint-free cotton cloth that has been dampened in lukewarm soapy water, then pat it dry with a clean, dry cloth.
For daily care, polish the glass with a soft lint-free cloth (that doesn’t have any fibres). To clean the glass, gently wipe it over with a soft lint-free cloth dampened with lukewarm water that has a small amount of liquid soap dissolved in it. Wipe the glass again with water (without soap) then pat it dry with a soft cloth. You can also use a small amount of mineral oil at the end to create extra radiance.
For daily cleaning, simply wipe the leather gently with a soft, dry cloth. Stains should be removed immediately before they soak in or dry – use a mild professional cleaner (without chemicals) or a mild soap such as soap flakes or saddle soap. Create suds in a bowl and apply the suds to a soft, lint-free cloth, then wipe the leather. Afterwards, wipe the leather with a dry cloth and add a leather conditioner to protect it further. Remember to keep leather out of direct sunlight.
If your bracelet gets a bit dirty, don’t put it in water as this may damage or discolour the fibres. Instead, run a slightly dampened white cotton cloth over it, taking care not to rub the fabric too vigorously. For stains, act fast. Run, not rub, the dampened cloth in a circular motion, starting from the outside edge of the stain and moving into the centre of it. Apply a special fabric guard solution after cleaning if possible.
The unique surface effect on Matte Brilliance jewellery requires more frequent cleaning as dirt can gather in the recessed areas over time. To keep it clean, simply soak the jewellery in our specially formulated, gentle cleaning solution (available in the new Pandora Jewellery Cleaner Set) for up to 15 minutes.
Each Pandora glass charm is unique because of the small variations in the design, colour and size, small glass bubbles and the handcrafted details inside the glass. These variations showcase the high level of craftsmanship that brings each glass design to life.
As genuine leather is a lovely natural product, you might notice small, subtle changes as it ages. For instance, the leather may stretch and relax over time, or you might notice small variations in colour and thickness. This is completely normal and part of the leather’s beauty.
OXIDISED & PLATED METALS (OXIDISED STERLING SILVER, PANDORA ROSE, PANDORA SHINE)
Oxidation and plating on metal does naturally fade over time – this is normal wear and tear, not a defect – but how quickly this happens is down to how you look after your jewellery. Did you know that sweat, chlorine, perfumes, and cleaning agents like liquid silver polish or dip can all cause oxidation to fade faster? It’s true. The best thing to do is follow the protection and cleaning instructions we mention.
Pandora has a wide selection of bracelets and bangles that you can style with charms to express yourself and your style. Moments and Pandora ESSENCE COLLECTION bracelets and bangles can be filled entirely with charms. Pandora Reflexions bracelets can be worn with up to 8 – 12 clip charms. The shortest Pandora Reflexions bracelet size (15cm) holds a maximum of 8 clip charms,while the longest (21cm) holds a maximum of 12. Leather bracelets can be styled with up to nine charms, and fabric cord bracelets (from previous collections) can hold four charms.
Moments, Pandora ESSENCE COLLECTION and Pandora Reflexions bracelets each have their own selection of specially designed charms. You can style the different bracelets together (e.g. by stacking), but you can’t swap charms between them due to their different designs and functionalities. Remember to match the right charm design with the right bracelet, to prevent damage and keep your jewellery under warranty.
Pandora Moments & Pandora ESSENCE COLLECTION: A perfect fit for a charm bracelet or bangle is when there’s no more than a thumb’s width of space between your wrist and the bracelet/ bangle. Measure your wrist, then add 1-2 cm. Moments snake chain bracelets will stretch slightly over time as you add more charms and increase the weight, therefore it’s best to start with a fairly snug fit. If you plan on wearing more than 5 charms, go one size up to make sure there’s enough room between the charms and your wrist.
Pandora Double-Sided Polishing Cloth
A great way to keep your Pandora jewellery gleaming is with our special double-sided polishing cloth. Rules to remember: The white side (infused with a gentle cleaning solution) is for polishing precious metals like sterling silver and 14k gold. The pink side (untreated) is for polishing plated jewellery such as Pandora Rose and Pandora Shine.
Pandora Clasp Opener
Presented in a stylish box, this heart-shaped Pandora clasp opener in stainless steel opens all types of Pandora clip charms, all lockets, and clasps with ease, including Pandora Reflexions clip charms and clasps. You can also use it as a key ring.