Our response to COVID-19

For Pandora, the health and safety of our customers and staff is our top priority. We are closely monitoring the developments of COVID-19 (Coronavirus) and are following guidelines from the Government and relevant health authorities.

As such, all of our stores in Singapore are temporarily closed until further notice.

Our online store remains open during this time and we will work to ensure our customers receive orders with minimum disruption. However, delivery may be delayed during the circuit breaker period.

To ensure your package arrives safely, we typically require signature upon delivery on the paper waybill. However, customers may choose to use their own pen for signature, or customers may request their parcel to be placed at doorstep, TaQBin delivery team will record your name and sign on your behalf - You will still need to be present for this to occur.

To assist customers impacted by isolation or circuit breaker period in relation to COVID-19, we are also temporarily extending the eligibility period for returns and exchanges for regular priced items from 14 days to 30 days from date of receipt. Loyalty, Silver and Gold member whose birthday falls in the month of April or May will have their birthday discount extended till 30th June 2020.

Once again, we thank you for your understanding during this period of time.

With love,

Pandora